Return Policy

This return policy replaces all previous CineVino return policies. Suspension of or changes to this policy will be noted on this page. Other restrictions may apply, and we reserve the right to accept or deny any return, exchange and/or refund for any reason.

This policy does not address returns from or refunds to licensees. Check our licensee return policy for more information.

In-store Returns

If located local in the area, you may return or exchange an item purchased from CineVino at our location in the Tribeca neighborhood of New York City within 14 calendar days of date of purchase, or within 14 days of delivery, for orders from CineVino.org (see below for additional details on e-commerce returns). An original receipt is required, and approved returns will be refunded in the same manner as the original method of payment, when available.

All sales of CineVino gift cards are final and clearance items and store closeouts are final and nonrefundable. No returns will be accepted. 

Valid photo ID (driver’s license, government-issued photo ID card, military ID, passport, travel visa) is required for all returns and exchanges.  

Online Returns

Items purchased from CineVino.org— except for gift cards, clearance items, store closeouts and special orders — may be returned or exchanged within 14 calendar days from the date of delivery. A CineVino receipt or gift receipt is required, along with proof of delivery date, for all online purchase returns or exchanges. 

  • You must be 21 years or older and provide valid photo identification (ID) for all returns and exchanges.
  • Return items to any Fine Wine & Good Spirits location for a refund in the form of a Fine Wine & Good Spirits gift card.
  • For a refund to your original payment method, you must initiate the return by calling customer service at email designated. Returns and exchanges can’t be processed directly through our website. Shipping fees associated with online purchases are nonrefundable. If you had an order shipped to you and it was undeliverable after three attempts, you’ll be charged a $10 failed delivery fee.

Special Order Returns

Each of our wine and spirits suppliers determines its own policies and procedures for accepting special order returns, and they’ll be provided in your special order’s packaging. Returns of special orders are only accepted up to 30 calendar days from the date the order is picked up or delivered to you. You’ll need your order receipt and proof of pickup date.

All returns and refunds for special orders must be processed through our Special Order department by emailing returns@cinevino.org.

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